Below you’ll find useful information to assist you in planning your stay with us in Sheffield. We’re here to make your travel planning easy, do contact us if you still have questions for us.
Cancellation Policy:
For bookings made using the Flexible policy, cancellation is free of charge up to 4 pm on day prior to arrival.
Bookings made on advance purchase discount rates are non-cancellable and non-refundable.
If cancelled later or in case of no-show, the total price of the reservation will be charged.
Check-in/out:
Check -in time is from 15:00 ( unless by previous arrangement )
Check out time is before 12.00 noon.
Children and Extra Bed Policy:
Children and families are welcome at this family friendly hotel
Family rooms are available. Cots and high chairs are available. Charges may apply extra beds in rooms.
Credit and debit cards:
The hotel accepts all major credit and debit cards including Amex. Diners Club and Solo cards are not accepted.
Damages:
Delayed or amended charges. A charge will be applied to the value of repairs required for damages to fittings and furnishings which are found in bedrooms subsequent to a guest’s departure. If smoking is detected in bedrooms then a full day’s charge will automatically be made.
Check-in and Deposit Policy:
A valid credit card is required to guarantee all bookings. The hotel reserves the right to pre-authorise cards. Please note if you do not have a valid address in the UK, a proof of ID is required, a copy of which will be made for cases such as emergencies.
VAT and city/tourist taxes:
20 % VAT is included.
Service charge is not applicable.
City/tourist tax is not applicable.
Internet:
Complimentary Wi-fi is available in both bedrooms and public areas of the hotel. An upgraded Business Wi-Fi pass is available for £15 per 24 hours.
Local concierge
There is a huge number of local activities, tours and attractions in and around Sheffield. Please contact us before arrival if you need any advice or wish to book an activity or a local guide to give first hand advice. Also our concierge is always available per-arrival to assist you in any aspect of your stay, from local car hire and travel, to theatre and event tickets and information.
Meal Plan:
Express Start breakfast buffet is available daily to all hotel guests..
Breakfast is served from 6.30 am until 10.30 am. weekdays, and from 7.00 am until 11.00 am on weekends.
Evening Meals are served from 6.00 pm. until 10.00 pm.
Menus available daily:
Casual dining menu.
Snack menu
Packed Lunches available on request
Parking:
Private guest car parking is available on site (reservation is not needed) – charge is £6.00 per 24 hours. Overspill car park located adjacent to the hotel at the Crowne Plaza Royal Victoria Sheffield.
Pets:
The hotel operates a no pet policy, however guide dogs are welcome.
Smoking:
Smoking is not permitted anywhere within the building. There is a large patio area at the front of the hotel, where smoking is permitted.
Special diets
The hotel caters for just about any special diet, but advance notice is preferred. Vegetarian options are available at all times in the Lounge & Restaurant.
Special occasions – if you’re celebrating one during your stay….we can make it memorable….
Reception are happy to assist with arranging any of the following, to make your stay extra special – champagne, chocolates, flowers, celebration cakes etc.
